Terms of Service

Effective date: 3 September 2026

These Terms of Service (“Terms”) govern your access to and use of the Arden Living website and your purchase of products from us. By using this website or placing an order, you agree to these Terms. If you do not agree, you must not use the website or place an order.

1. About Arden Living

This store is operated by Arden Living (ABN 81 873 413 200), based in Mindarie, Western Australia 6030. You can contact us at michael@ardenlivin.com.au or 0409 609 159.

2. Eligibility and acceptable use

You must be legally capable of entering into a binding contract to place an order. If you are under 18, you should use this website only with the involvement of a parent or guardian.

You must not misuse the website, interfere with its operation or security, attempt unauthorised access, introduce malicious code, scrape or copy content unlawfully, use the website for fraudulent or unlawful purposes, or infringe the rights of Arden Living or another person.

3. Product information

We aim to present product descriptions, dimensions, materials, colours, images, availability and other information accurately. However, screen settings, lighting and manufacturing variations may cause minor differences in colour or appearance. Measurements may also have reasonable minor tolerances where stated.

Product images are illustrative of the selected product or variant. Please review the product page, selected variant and specifications carefully before ordering. Nothing in this section limits your rights where a product is faulty, unsafe, incorrectly supplied or materially different from its description.

4. Prices and payment

Prices are shown in the currency displayed on the website. Applicable taxes, delivery charges and the final order total will be shown before you complete checkout. We may change prices at any time, but a price change will not affect an order we have already accepted.

You must provide complete and accurate payment, billing and contact information. Payments are processed through the payment methods offered at checkout. We do not guarantee that every payment method will always be available.

If an obvious pricing or listing error occurs, we may contact you before accepting or fulfilling the order. We will not charge a corrected price without your agreement. If we cannot accept the order at the displayed price, we will cancel it and refund any amount paid.

5. Orders and acceptance

Your order is an offer to purchase the selected products. An automated order confirmation acknowledges that we received your order; it does not necessarily mean that we have accepted it. We may reject or cancel an order before dispatch for legitimate reasons, including unavailable stock, inability to deliver to the address, suspected fraud, payment failure or an obvious product or pricing error.

If we cancel an order after payment, we will refund the affected amount to the original payment method. We may reasonably limit quantities purchased per customer or household where necessary to prevent fraud, misuse or unauthorised resale.

6. Stock and third-party fulfilment

Stock information can change and an item may become unavailable after an order is placed. Some products may be processed, fulfilled or shipped by third-party suppliers on our behalf, and items from one order may arrive in separate parcels. Arden Living remains responsible for its obligations to you as the seller. Use of third-party suppliers does not exclude or limit your rights under the Australian Consumer Law.

7. Shipping and delivery

Available shipping charges and delivery estimates are displayed at checkout and further information appears in our Shipping page. Our standard estimated delivery timeframe is 6–14 business days unless a different estimate is shown for the particular order.

Delivery dates are estimates rather than guaranteed dates unless we expressly agree otherwise. We will take reasonable steps to arrange delivery within the stated timeframe and communicate material delays that become known to us. You are responsible for providing a complete and accurate delivery address and for notifying us promptly if you discover an error.

Risk in a product passes to you when it is delivered to you or to a person authorised by you, subject to applicable law.

8. Cancellations, returns and refunds

Please contact us as soon as possible if you wish to change or cancel an order. Changes may not be possible after processing or supplier fulfilment has begun.

Returns, refunds and other remedies are governed by our Returns and Refunds Policy and the Australian Consumer Law. Please do not return a product unless we have provided return instructions. A refusal to offer a change-of-mind return does not affect any rights you have where consumer guarantees apply.

9. Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified.

Depending on the circumstances and the nature of a failure, you may be entitled to a repair, replacement, refund, cancellation or compensation for reasonably foreseeable loss or damage. Any limitations in these Terms apply only to the maximum extent permitted by law.

10. Accounts and communications

If you create an account, you are responsible for keeping your login information confidential and for activity undertaken with your account. Contact us promptly if you believe your account has been used without permission.

You agree that we may send transactional communications needed to process and service your order. Marketing communications will be sent only as permitted by law, and you can unsubscribe using the method provided in the communication.

11. Intellectual property

The website and its original text, branding, layout, graphics and other content are owned by or licensed to Arden Living and are protected by applicable intellectual property laws. You may use the website for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify or commercially exploit protected content without permission, except as permitted by law.

12. Reviews and user content

If you submit a review, image or other content, it must be genuine, lawful, relevant and must not infringe another person’s rights. You grant Arden Living a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content in connection with our store and marketing. We may moderate or remove content that breaches these Terms, but we are not required to publish every submission.

13. Third-party services and links

The website may use or link to services operated by Shopify, payment providers, carriers, suppliers or other third parties. Their own terms and privacy practices may apply when you use their services. We are not responsible for an unrelated third-party website merely because we link to it, but this does not limit our responsibility for our own conduct or obligations as the seller.

14. Website availability and liability

We may maintain, update, suspend or change the website where reasonably necessary. We do not promise that the website will always be uninterrupted or error-free.

To the maximum extent permitted by law, Arden Living is not liable for indirect or consequential loss that was not reasonably foreseeable, or for loss caused by your unlawful use of the website. Nothing in these Terms limits liability where doing so would be unlawful, including liability arising under non-excludable consumer guarantees.

15. Privacy

Our collection, use and disclosure of personal information is addressed in our Privacy Policy. Shopify and other service providers may process information to operate the store, payments, fulfilment and related services.

16. Changes to these Terms

We may update these Terms to reflect changes to our business, website, services or legal obligations. The current version and effective date will be published on this page. Changes will apply from publication and will not retrospectively alter an order already accepted unless required by law or agreed with you.

17. Governing law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. You and Arden Living submit to the courts with jurisdiction in Western Australia. If you live outside Australia, nothing in this section removes any mandatory consumer rights or protections that apply to you under the law of your place of residence.

18. Severability and waiver

If part of these Terms is invalid or unenforceable, the remaining parts continue to apply to the extent permitted by law. A delay or failure by Arden Living to enforce a right does not waive that right.