FAQs

A few helpful answers

Find quick answers to common questions about shopping with Arden Living. If you need anything else, our team is only a message away.

Where is Arden Living based?

We are an Australian online retailer based in Mindarie, Western Australia. Our ABN is 81 873 413 200.

Where do you deliver?

We currently deliver within Australia wherever a shipping option is available at checkout.

How long does delivery take?

Our standard estimated delivery timeframe is 6–14 business days unless a different estimate is shown for your order. Available shipping charges and delivery information are displayed before payment.

Can items from one order arrive separately?

Yes. Some products are fulfilled by different partners on our behalf, so items from the same order may be dispatched and delivered in separate parcels.

How can I track my order?

Where tracking is available, we will send the details after your order has been dispatched.

Can I change my delivery address?

Please contact us as soon as possible. We will do our best to help, although changes may not be possible once an order has entered processing or dispatch.

What if there is a problem with my order?

Please email michael@ardenlivin.com.au or use our Contact page. Include your order number and a clear description of the issue so we can assist you. Your rights under the Australian Consumer Law are outlined in our Returns & Refunds Policy.